HELP CENTRE Email

Search our knowledge base for help on setting up your email and managing your hosting control panel.

How to update your passwords

Here’s a quick guide on how to update the various passwords on your Creative Natives hosting account.

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Whitelist or blacklist email tools

All incoming mail on the Creative Natives network is scanned by a spam filter. But how do you change that?

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How to sync sent mail across devices

This tutorial explains how to sync your Sent mail so that emails sent on one device reflect on any other devices using the same mail account.

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How to edit or delete a mailbox

Email addresses can be mailboxes or aliases, and are managed or deleted in konsoleH. Reset mailbox passwords, edit forwarders and autoresponders, or delete.

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POP vs IMAP – What’s the difference?

We clarify the debate around POP vs IMAP. POP, if you always access your mail on only one device. IMAP, if you access your mail on multiple devices.

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How to view your email

Access your domain’s email via a desktop or mobile mail client of your choice, or online via WebMail.

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What is the maximum email message size?

Our servers allow messages of over 20MB to be sent or received, however we recommend other more efficient means of sending large mails.

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Is there a mailbox storage limit on my account?

There is no disk space limit on a mailbox. If the allocated disk space of a hosting account is exceeded, over-usage charges will apply.

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How to manage email accounts

Manage email addresses (mailboxes or accounts) or mail aliases for your domain via konsoleH:

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Create a new email address

These easy-to-follow visual guides provide step-by-step instructions on how to setup a new email address using KonsoleH.

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Common mail problems

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing.

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Set up Email for domains in transfer

Create and setup your email accounts during your domain transfer to xneelo to avoid any mail downtime or loss.

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