HELP CENTRE Email

Search our knowledge base for help on setting up your email and managing your hosting control panel.

How to backup mail or download mail from the server

There are many instances where it may become necessary to download or backup your email accounts from the xneelo server. This can be done in a variety of ways depending on whether you want to back up  the email to your computer or transfer it to another mail programme or server. How to Download Mail to…

Read More

How to prevent your email being marked as spam

Getting your emails lost as spam can be very frustrating, here we can show you how to avoid it.

Read More

How to limit the maximum size of email messages you receive

Follow the steps here to set up a size limit for email messages you receive.

Read More

How to update your email password in your Mac Keychain

You may find that when you update your email password in Mac mail, the password keeps resetting back to the previous password, resulting in a failure to send or receive mail.

Read More

How to set up email in Outlook 2010

♦ Auto Account Setup (recommended) Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are: if you prefer POP, as this automatic configuration defaults to IMAP  if this is a new hosting account and domain propagation has not completed 1. Launch Outlook 2010 2. Select File from the top menu bar and…

Read More

Enable SSL for email

How to enable SSL for email through KonsoleH settings.

Read More

Outlook 2016 for Mac troubleshooting

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing with Outlook 2016 on Mac

Read More

Outlook 2013 troubleshooting

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing with Outlook 2013

Read More

How to set up an Auto Responder

Three quick and easy options to set up a quick auto-responder for your email account.

Read More

Mailbox Security Tips

Simple ways to protect your mailbox from hackers, including tips on creating strong passwords, and how to check if your mail is secretly being intercepted.

Read More

Mailbox Security Checks

A common method of fraud is to crack the password of a mailbox and then add an email forwarder, allowing the skimming of private information.

Read More

How to import or export Webmail contact

Email contacts can be imported from an existing address book in another mail programme to Webmail, or exported from Webmail.

Read More