Here’s how to update the various passwords on your Xneelo hosting account.

Note: Self-Managed server customers: here’s how to update your passwords

Update your FTP password

1. Select Manage Services in the left-hand menu
2. Select Configuration > FTP Users
3. Select Reset Password
4. You can change your default password by clicking Auto-generate, or creating a strong password yourself
5. Enter your new FTP password
6. Click Copy to Clipboard and paste it in a secure location, or make a record of the password
7. Click Update
8. When changing your FTP Password, remember that you would need to update the password in your FTP program next time you connect.

Update your email passwords

Use a phrase you can easily remember, but which would be difficult for someone else to guess. We suggest using phrases such as 1-LOVE-my-dog which are highly secure, according to strength testing sites such as How Strong is my Password. It includes a number, lower and upper case letters and symbols.

Once your mail passwords have been changed in konsoleH, you will need to update the password in your mail client e.g Outlook. Use these email setup guides (troubleshooting) to assist you: Email Setup

Option 1: Reset or Change your email password via konsoleH

1. Browse to konsoleH and log in at Domain level
2. Select Mail in the left-hand menu
3. Select Manage Accounts
4. Select Edit next to the applicable mailbox
5. Enter your new password and ensure you use a strong password
6. Confirm your new password.
7. Click Update

Option 2: Reset or Change your email password in Webmail

1. Browse to Webmail
2. Log in with your:
   Full email address, e.g. me@my-domain.co.za and
   Email password (remember, passwords are case-sensitive)
3. Click on Settings (the cog icon at the top right)
4. Click Manage Mailbox
5. Login with your mailbox password
6. Click the Change password button
7. Enter your new password twice and ensure you use a strong password
8. Click Update Mailbox at the bottom of the page

If you make use of an email program to access your email, it is important that you update your email program with your new password.