This guide applies to Desktop and Mobile versions

♦ Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this troubleshooting guide.

♦ Replace example.com with your domain name

1.  Launch Windows 10 Mail

2.  Choose the Settings icon at the bottom of the screen

 

3. Choose Accounts

 

4. Choose the relevant account

 

5. Choose Change mailbox sync settings

 

6. Scroll down and choose Advanced mailbox settings

 

7. Scroll down to Sync options and check that:

• Incoming email server starts with mail. and your domain name
• Outgoing (SMTP) mail server starts with smtp. and your domain name
• Tick the first 2 blocks only
• > Done

Your mail should now be setup correctly.